BS 8484:2016 gives recommendations for providing for the safety andsecurity of lone working employees where the customer's risk profile identifiesthe need for an LWS.This British Standard gives recommendations on the provision of LWSs to helpcontrol and manage identified LW risks. Such services consist of an LWD and/oran LWA, monitoring, training, management information and response options.This British Standard also gives recommendations for the response serviceincluding:

minimizing their receipt of false alarms; and
ensuring that low level genuine incidents that do not require an immediatemanned response are treated accordingly.

This British Standard provides a customer with recommendations and abenchmark when seeking a solution to reduce and/or eliminate the risk to staffoperating away from the ability of colleagues to provide direct assistance. Insuch circumstances, an LWS solution provides a proportional response from theemergency services.This British Standard is applicable to both suppliers and customers procuringLWSs.NOTE See Figure 1 for an example of how an LWS fits into an LW policy.Cross References:BS 7858BS 7984-2BS 8591BS EN 50518BS ISO/IEC 27001BS 5979:2007BS 16000BS EN ISO 22301BS ISO 9001BS ISO/IEC 27031Replaces BS 8484:2011 which remains current