AS ISO 41012:2019 PDF

The objective of this Standard is to provide guidance on sourcing and development of agreements in facilities management (FM).

This document is applicable to:

— strategic processes related to service and support functions for the core business;

— development of FM strategies;

— development of facility service provision agreements covering both public and private service demand and internal and external production/delivery options;

— development of FM information systems;

— FM education and research;

— organization development and business re-engineering processes in major types of working environments (e.g. industrial, commercial, administration, military, healthcare, accommodation).