This document provides pipeline operators and pipeline controllers with guidance on industry best practices on control room management to consider when developing or enhancing practices and procedures. This document was written for operators with continuous and non-continuous operations, as applicable. This document addresses four pipeline safety elements for hazardous liquid and natural gas pipelines in both the transportation and distribution sectors: pipeline control room personnel roles, authorities and responsibilities; guidelines for shift turnover; pipeline control room fatigue management; and, pipeline control room management of change (MOC).