BS BIP 0036:2006
Achieving ISO/IEC 20000. Keeping the service going
BSI Group , 01/13/2006
$16.00
$31.75
Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.Also available as part of KIT 190.
Product Information
Published:
01/13/2006
Pages:
122
ISBN:
0580446409
Language:
English
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