AS ISO/IEC 30105.5:2017

AS ISO/IEC 30105.5:2017 PDF

Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization.

This Standard was prepared by the Standards Australia Committee IT-030, ICT Governance and Management.

The objective of the AS ISO/IEC 30105 series is to assess the capability of lifecycle processes performed by the IT-enabled services business process outsourcing service provider. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This Standard provides guidance on application of process assessment in the context of an improvement programme or risk determination of an ITES-BPO service provider.

This Standard is identical with, and has been reproduced from ISO/IEC 30105-5:2016, Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 5: Guidelines.