AS ISO/IEC 30105.4:2017 PDF

Adopts ISO/IEC 30105-4:2016, which defines terms and concepts used in the AS ISO/IEC 30105 series.

This Standard was prepared by the Standards Australia Committee IT-030, ICT Governance and Management.

The objective of the AS ISO/IEC 30105 series is to assess the capability of lifecycle processes performed by the IT-enabled services business process outsourcing service provider. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

This Standard defines terms and concepts used in AS ISO/IEC 30105 series and provides an overview of each document.

This Standard is identical with, and has been reproduced from ISO/IEC 30105-4:20166, Information technology—IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes, Part 4: Terms and concepts.